COVID-19 Policy/Procedures Update

Lincoln office will be closed until 4/13

To our patient and family:

We have been closely monitoring updates from the CDC and our own professional organizations regarding COVID-19. The latest recommendation from the CDC, the New Hampshire Optometric Association and American Optometric Association are to postpone routine eye care in order to help slow the transmission of COVID-19 in our communities.

We love serving you for your eye care needs and although we had really wanted to continue the access to care, we feel a deeper responsibility to protect everyone around us and especially those most vulnerable. With that in mind, we have made the decision to reduce our services to urgent/emergent eye care only, effective March 23rd to April 30. Currently, our plan is that starting on April 6″, we will open the offices to provide eye care services on a limited capacity. This means we will continue our social distancing practices when we return to active practice. We will make sure to give you any updates as we approach that time.

So, what does this mean, from March 23rd to April 3rd?

• Although our Littleton, Woodsville and Lincoln physical offices will be closed, there will be someone in the Littleton office to answer phone calls, place contact lens orders, schedule urgent/emergent patients, schedule/reschedule annual eye exams, take requests for refills on medications, etc, from 8:30 AM to 4:30 PM, Mon-Fri.
• Starting March 23rd to April 3rd, our office hours are 8:30 AM to 4:30 PM, Mon-Fri.
• There will be a staff member and doctor-on-call during office hours in Littleton.
• If you are scheduled for an annual eye examination, we will be contacting you to confirm that you have an urgent case OR reschedule you after April 6th.
• We will be available during the above office hours for urgent and emergent eye care for all established and new patients of Littleton, Woodsville and Lincoln Eye Care Centers. Examples of these kinds of care would be a foreign body in the eye, injuries, red/pink eye, pain, sudden vision changes, loss of vision correction (broken glasses or out of contact lenses). need to renew your DOT licensed driver’s license, or other urgent/emergent issues for both new and established patients. Essentially, IF YOU NEED US, CALL US AND WE WILL FIGURE OUT A WAY TO TAKE CARE OF YOU.
• Outside office hours, listen to the voicemail for instructions on how to get a hold of one of our doctors.
• If you have an urgent eye issue, but are uncomfortable coming to the office in person, call us and we will work with whatever technologies are available to find a solution to your problem.
• If you have glasses or contact lenses ordered and ready for pick-up, please call us to schedule a pick-up time and/or we can coordinate a curbside delivery so you don’t have to get out of your vehicle. Contact lenses can be direct-shipped to you. Please call us with any questions.
• Our opticians will not be in the office during this period, so if you need your glasses adjusted, repaired of just need new nose pads, please call our office first.

We want to thank everyone and our team members for your support and understanding during this uncertain time. As always, we are here for you and if you have any questions about your specific situation, please don’t hesitate to call us. Take care and be well!

Sincerely,
Dr. Stratton and Dr. Tseng